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03-06-2017 09:46 AM - edited 01-05-2022 01:48 AM
Just get my Public Mobile SIM active, but can't receive any phone calls. What is the problem?
Solved! Go to Solution.
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03-06-2017 01:02 PM
@steven930 tell us everything about your issue(s). We are offering to help, sometimes Mods aren't needed, and the community can get you an answer.
Again, help us, help you.
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03-06-2017 12:55 PM
need helps.
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03-06-2017 12:19 PM
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03-06-2017 12:10 PM
@CaNuCk07 wrote:@steven930 usually a couple hours, definitely less than a day, but keep in mind there is no SLA in place for this, no confirmed response time.
Well if you just say service doesnt work without any details it will take longer to get a response to fix... something tells me you didnt really give any info to the mods just like this whole topic where everyone is asking you be sepecific and you are vauge.
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03-06-2017 11:14 AM
@steven930 usually a couple hours, definitely less than a day, but keep in mind there is no SLA in place for this, no confirmed response time.
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03-06-2017 11:09 AM
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03-06-2017 10:43 AM
@steven930 We're not moderators we can't correct anything in your account. If you let us now here in the forum we can direct you to the proper course of action.
But yoiu need to let us know the information we asked.
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03-06-2017 10:39 AM
could i sent it to you, to help with my account?
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03-06-2017 10:39 AM
What is up to date and still doesn't work? You need to let us know,
Was t his a port? or a new activation?
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03-06-2017 10:38 AM
ok, i had send to MOD, no one had reply my msg.
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03-06-2017 10:36 AM
@steven930, in this thread, we've already asked for the information we need (and the mods) to assist you.
Please scroll back, and answer our questions. It's frustrating when you give us partial answers, as they do not make sense.
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03-06-2017 10:36 AM
If you ported your number, sounds like a failed port.
Does your old sim still work? if yes you will need to send the mod your old account number, old phone numer, ld account name exatly, your new phone number and your sim card number..
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03-06-2017 10:25 AM
everything is update, still don't work.
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03-06-2017 10:21 AM
what information do i need to provide.
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03-06-2017 10:15 AM
@steven930 You need to provide the info requested by others before we can help you.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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03-06-2017 10:01 AM
already wait for 2 hours, still wont' active the new SIM.
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03-06-2017 09:59 AM
@steven930if you are porting over a number from another provider it could take from a couple of minutes to a couple of hours for the port request to be completed
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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03-06-2017 09:57 AM
Are your other (if any) services working? Is your phone compatible with the Telus network, is your phone unlocked if brouht from a non-Telus carrier? Are you attempting to port your number in, or did you get a temporary number?
We need more information than what you've prvided. Help us help you.
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03-06-2017 09:55 AM
@steven930 Did you port your number? or did you have a new setup?
Is your payment information up to date?