Won’t accept email

[rongronlund]

I am trying to get into my dads profile to change his plan and i don’t remember the password and when it asks for his email it won’t accept them. What can I do. 

[esjliv]

@rongronlund ,

Was a SELF SERVE account ever created? If not, you can create it here: https://selfserve.publicmobile.ca/self-registration/

whoa, weird, merged thread I think. now above becomes a duplicate.

[JK8 · Accepted solution]

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@rongronlund wrote:

What can I do when I can’t remember password and it won’t accept the email and I can’t talk to anyone and don’t know how to use chatbot. Getting frustrated 

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Use this link to private message a moderator for assistance.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[rongronlund]

What can I do when I can’t remember password and it won’t accept the email and I can’t talk to anyone and don’t know how to use chatbot. Getting frustrated 

[JK8]

@rongronlund 

While talking to the moderators ask them for the pin to the account. There are options that are available when calling 611 from the phone or dialing 1 855 4PUBLIC.

[esjliv]

Hi @rongronlund ,

Was a SELF SERVE account ever activated for his phone? If not, you can create it here: https://selfserve.publicmobile.ca/self-registration/

[computergeek541]

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@rongronlund wrote:

I am trying to get into my dads profile to change his plan and i don’t remember the password and when it asks for his email it won’t accept them. What can I do. 

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You'll need to go to https://publicmobile.ca/chatbot and type in something such as "forgot security question answer" to get access restored.