Why the was my data disconnected?

[Unloco001]

I added text to my phone last night which I hooked up 6 days ago and now my data services that I already paid for is disconnected. I can't reconnect them without paying again?? Wtf?

[will13am]

@Unloco001, just to clarify, this prepaid service does not offer any option to add text to an existing plan without purchasing a new plan.  Purchasing a new plan immediately triggers another payment and loss of use of the existing plan.  The best way to correct a plan purchase error is to seek help from the moderator team.  They can do the plan correction without economic impact.  How to contact the moderator team has already been mentioned.  Good luck with correcting your plan.

[Unloco001]

Thanks

[ShawnC13]

@Unloco001, if you went to add texting after 6 days it would have asked you to make another payment?  Did you have to do this?  You will need to message a MOD. 

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[MoreYummy]

So what plan name do you see on your portal? 

[Unloco001]

Maybe, but all I added was text. I just started with public mobile and forgot to add it.

My data doesn't show up in my self service, I've already been through it and can't place it back on without paying again for something I already paid for as far as I can see

[will13am]

@Unloco001, did you inadvertently change your plan to one without data?  Generally, customers make plan changes after the current plan reaches expiry to avoid losing paid service.  Please login to your account and check what your current plan features are.