05-22-2024 07:49 PM
I referred my mom to public. She is new to public. She registered for a new account with the link I sent her and subscribed a plan. However the webpage kept saying the referral code is invalid. She did not get the referral credit. How to fix this?
05-22-2024 08:08 PM - edited 05-22-2024 08:09 PM
Hey @LiEmZh
Sometimes those links are known not to work. Sometimes they have to be entered manually.
I've been through this before. If you create a ticket, a CS Agent will advise you that your mom will have to be the one to create the ticket. Once she does, then they will ask a bunch of questions and it will be resolved. Please make sure she has the correct referral code when she creates the ticket.
05-22-2024 07:55 PM
please ask your friend to open the ticket with PM support:
05-22-2024 07:54 PM
Thank you. She has activated her plan. How to open ticket with PM support?
05-22-2024 07:52 PM
you sure your friend entered the correct code without type? like O or 0, 1 or I?
and make sure your friend enter the code at the Friend's referral code session, not Promotion
if your friend still cannot use the code, activate first, and open ticket with PM support after and ask them to manually apply the code for you