Why maxed out on data on the day plan renewed?

[EdMargolin76]

Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So super frustrating!

[will13am]

@EdMargolin76 , you are not the only one that has had this problem.  I have renewed with no data assigned.  Fortunately, it was a 5G speed unlimited throttled data plan, so I was running on throttled data.  Submit a ticket, the agents should be able to iron things out.  

[hTideGnow]

HI @EdMargolin76 

you used up the data and thought the plan will renew early because of that?

or today is the new cycle date but your plan didn't renewed?

can you login to My Account and check? if today is renewal day and it didn't renew,. you can get a voucher first from Shoppers Drug mart and load the voucher using *611

or if you like to have agent to check your account, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437