Why is subscription suspended

[Nikilee]

It is set to renew but always the day before or day of my subscription is suspended 

[Socrates8567]

Hello @Nikilee 

Log into your account and see why the payment didn't go through. You can check here.

https://myaccount.publicmobile.ca/en/account/my-payment

If you are still having issues, reach out to the Public Mobile support team to assist you.

If you are unable to log into My Account for any reason, ask the Public Mobile support team to help. 

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The Customer Service support team will reply to your community inbox found here: 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[BKNS27]

@Nikilee 

If you are on AutoPay, sometimes it doesn’t without the amount from your CC so you have to make a manual payment by dial 611 or call 1-855-4PUBLIC from another phone.

You will also need to login to your account and enable Subscribe (AutoPay) for future payments.

If you are not on AutoPay and pay manually. Note that PM is on a 30 days cycle and not monthly cycle so renewal date changes.

[hTideGnow]

hi @Nikilee 

PM has a 30 days cycle, not monthly

and the way the show cycle is confusing.  if it shows it has a cycle from Jan 27, 2026 - Feb 26, 2026, the cycle goes to midnight at Feb 26, so the day Feb 26 is not included and the renewal occur around 1 or 2 am of Feb 26