Why is Public Mobile the worst at customer service

[Dalzul2]

Literally THE WORST. I need to private message a @CS_Agent - how the heck do I do that? How many times have I had to log into this stupid system which doesn't allow me to chat to anyone? I need help and I need it without writing to the whole community. How do I go about doing that?

[Dalzul2]

The only reason I posted on here was to try to flag a customer service agent. After adding the @ here in my post I was able to then click on that profile and then start a chat but I could only do that by posting on here first.  Mind you, that was after an hour of trying to log in, 6 confirmation codes and over an hour of unnecessary hassle.  I'm fine with this being a no frills service but not at the expense of my sanity.  

[hTideGnow]

hi @Chalupa_Batman honest, I also talked to another regular the other day and don't think making fun of spelling appropriate 

[hTideGnow]

Hi @Chalupa_Batman you sound like another regular here keep taking about spelling mistakes 

[Dalzul2]

Agreed. Looking into a new carrier as well. Not worth the aggravation.

[GeoCam]

Hey Dalzul2! I couldn't agree with you more. PM is THE worst!! I've been trying to get past a login issue for 2 days now and no one seems to care or respond to my "Community" request for help.

I've decided NOT to sign up for any mobile plans with such a pathetic support platform as that displayed by PM.

[Dalzul2]

Not worth it for the amount of work. And no one has bothered to respond to my message. I stand by my statement. TERRIBLE SERVICE.

[hTideGnow]

hi @Dalzul2 use the trusted device option 

And yes 2FA is trouble, but all thr extra work is to protect your account 

[Dalzul2]

The problem is trying to submit a ticket. I had to log in about 10x to even get to that window. Simply terrible terrible service. Not in any way good at all. 

[hTideGnow]

hi @Dalzul2 

it is good.  It says clearly all suport are online.  There is no chat her, but submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437