Literally THE WORST. I need to private message a @CS_Agent - how the heck do I do that? How many times have I had to log into this stupid system which doesn't allow me to chat to anyone? I need help and I need it without writing to the whole community. How do I go about doing that?
The only reason I posted on here was to try to flag a customer service agent. After adding the @ here in my post I was able to then click on that profile and then start a chat but I could only do that by posting on here first. Mind you, that was after an hour of trying to log in, 6 confirmation codes and over an hour of unnecessary hassle. I'm fine with this being a no frills service but not at the expense of my sanity.
Hey Dalzul2! I couldn't agree with you more. PM is THE worst!! I've been trying to get past a login issue for 2 days now and no one seems to care or respond to my "Community" request for help.
I've decided NOT to sign up for any mobile plans with such a pathetic support platform as that displayed by PM.