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Why cant i pay

Wh043
Great Neighbour / Super Voisin

I have been trying to pay for this all day but my card wont go throw iland its nothing wrong woth my card Screenshot_20191021-093650_Chrome.jpg

 

8 REPLIES 8

Try Firefox as suggested by @Johnnytheman ...he said he's had success recently.

Wh043
Great Neighbour / Super Voisin

Im using chrome 

Cristian_G
Customer Support Agent

Hi, @will13am

 

There are no known issues in this moment, regarding payments with credit card. If anything will appear concerning this issue, we will share it with you, for sure.

 

Best regards,

 

Cristian - PM Moderator

hairbag1
Mayor / Maire

Enter your credit card info carfeully. Don't use apt # if you have one. For postal code, use XXXXXX and not XXX XXX.

Use a different web browser and incognito mode. Clear your cache files. Try again in an hour.

If all else fails, get payment voucher from 7-11 type of store and get cc straight later.

Johnnytheman
Good Citizen / Bon Citoyen

I just did auto pay with my credit card and it went well. I'm using firefox.

will13am
Oracle
Oracle

In recent days there seems to be a number of customers reporting the same issue.  @CS_Agent , is there anything out of the ordinary going on in the background that may be causing/contributing to this?  Some feedback would be useful if there is anything worth sharing. 

oglat
Town Hero / Héro de la Ville

Try using incognito mode

If you tried too many times your card may have been flagged and the best thing to do would be to contact moderators

tehowennathe
Model Citizen / Citoyen Modèle

Could be your browser. Some browsers don't work well with the PM system. Chrome, Firefox and Microsoft Edge work the best. What browser are you using?

 

If issue keeps happening and your using one of the browsers I mentioned it's best to contact a Mod.

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