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While I wait for my SIM card to be mailed to me..... how can I check my account?

BillyB
Great Neighbour / Super Voisin

I'm waiting for my sim card to be mailed to me.   while I wait, the Public Mobile account page will only show me that activation is the next step.  I can't go anywhere else to see my account or profile... is this by design?  It's annoying. 

 

Thanks!

6 REPLIES 6

BillyB
Great Neighbour / Super Voisin

Thanks for the help - I'm good y'all.   Just have to wait.

Sim card delivery can take up to 3 weeks but usually within a week

if you need it quick, better to buy another PM sim card from Telus or Koodo store.

but if you waited over 2 weeks, ask PM support, maybe they will reimburse you if you need to buy another one locally

slusagm
Town Hero / Héro de la Ville

BillyB
Great Neighbour / Super Voisin

Thanks for replying - just wanted to make sure that I provided that correct address for PM to mail my SIM card to.  

hTideGnow
Mayor / Maire

HI @BillyB 

no, you have to wait till you get the sim card, login and complete the activation.  At this time, there is nothing you can check.

if you want anything, you can try to ask PM support agent to help.  please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

slusagm
Town Hero / Héro de la Ville

you can't , what are you trying to check? 

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