Where is moderator please

[AE_Collector]

Moderators are at about 24-30 hours to respond at the moment per my experience.

AE_Collector

[popping]

@LeighAnne 

Why you need to contact moderator?

You need to create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important)

If you tell us what your issue is, I can give you the magic phrase to tell SIMon to create a support ticket quickly.  Otherwise, SIMon may tell you what it knows without letting you to create a support ticket.

[fujiyama]

If it's not an account specific problem, feel free to post your question(s) here. As you can see, community members provide faster response than the moderators 🙂

[geopublic]

@LeighAnne 

To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.

1. Enter Mod at the Ask me anything prompt and hit return
2. Select Account-specific question
3. Select No, I want a human
4. Select the Click me! link

In your message describe your issue/problem. The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.

Please note that account verification may be required when contacting the Public Mobile Moderator Team.

If you are still having problems contacting Public Mobile then click here.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post.

 Hope this helps!

[kb_mv]

 

[Jb456]

Whats the issue you're having?

[gblackma · Accepted solution]

@LeighAnne 

There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[iliketotalk]

@LeighAnne hello try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner in the meantime is there anything that we may be able to help with?