Porting Koodo postpaid number

[gregthesailor]

Requesting assistance to port a Koodo postpaid number to new Public Mobile account - Oct. 6, 2020. Thanks.

[JoyLuck]

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@larainkorea wrote:

I am having the same problem, but I opened a ticket and got the message that it would be 48 hours. After 3 days I opened another ticket because I couldn't figure out how to find info on the first ticket. It is now going on 5 days and I have heard nothing.

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Have you looked at the envelope icon in the top right hand corner for a reply from the moderator?

[larainkorea]

I am having the same problem, but I opened a ticket and got the message that it would be 48 hours. After 3 days I opened another ticket because I couldn't figure out how to find info on the first ticket. It is now going on 5 days and I have heard nothing.

[gregthesailor]

Thanks for the direct link to the moderator.

[gregthesailor]

Thank you.

[BeachNBeer · Accepted solution]

Click the question mark for the chat bot.

Type "port request"

Follow the steps

[JoyLuck]

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@gregthesailor wrote:

Requesting assistance to port a Koodo postpaid number to new Public Mobile account - Oct. 6, 2020. Thanks.

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Use either link below and type in port request.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.