Where is free 5GB Add-on bonus ?

[DnG]

Hi,

I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on bonus is not displayed in my account. What can I do to get the welcome bonus? Thanks in advance.

DnG

[RossN]

@Anonymous is correct you had to order sim online you would have received an email saying you where elgible when you ordered your sim

[pmdillon]

Ahh that sucks,  the woman at the kiosk told me it was online only and then sold me the sim card and told me to activate it online, which I did on June 1st

[Anonymous]

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@pmdillon wrote:

Hello I am a new customer and I set up my account online on June 1st. I don't see the 5gb add-on on my account.  Thanks for your help

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The promo was about *buying* the SIM online on June 1. Not just activating.

[pmdillon]

Hello I am a new customer and I set up my account online on June 1st. I don't see the 5gb add-on on my account.  Thanks for your help

[Debgraham]

Mine took a few days before showing up 

[DnG]

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@TheHarries3 wrote:

Mine appeared this morning in the account!

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 A moderator helped to add the bonus in my account this morning.

[TheHarries3]

Mine appeared this morning in the account!

[DnG]

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@MandyJ wrote:

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@TheHarries3 wrote:

I have not received mine either...is it not automatic? Do we all need to request? 

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The official promo details say: 

• Eligible customers will be provided the one-time 5 GB data Add-On within 72 hours.

While it's supposed to be automatic, Public Mobile is rather glitchy at times, so it's probably worth sending the moderators a private message if you've waited longer than 72 hours since your activation.

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Thank you. Waiting for a response.

[DnG]

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@TheHarries3 wrote:

I have not received mine either...is it not automatic? Do we all need to request? 

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Not sure. I'll let you know when I receive the welcome bonus.

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[MandyJ]

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@TheHarries3 wrote:

I have not received mine either...is it not automatic? Do we all need to request? 

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The official promo details say: 

• Eligible customers will be provided the one-time 5 GB data Add-On within 72 hours.

While it's supposed to be automatic, Public Mobile is rather glitchy at times, so it's probably worth sending the moderators a private message if you've waited longer than 72 hours since your activation.

[TheHarries3]

I have not received mine either...is it not automatic? Do we all need to request? 

[DnG]

Thank you.

[DnG]

Thank you for the quick advice.

[mimmo · Accepted solution]

@DnG  If you qualify for the bonus (which you seem to) then send private message to: moderator_team with your account detailsand activation details  and a request for the addon to be applied.

[Anonymous]

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@DnG wrote:

Hi,

I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on bonus is not displayed in my account. What can I do to get the welcome bonus? Thanks in advance.

DnG

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Well you seem to have done everything right. I guess all you can do is notify the @Moderator_Team < Click this.