11-24-2023 07:55 PM
When will the 34/40G black Friday offer event last?
If I can't buy it today, will I still have this offer tomorrow?
The site is completely shut down!
Thanks!
Solved! Go to Solution.
11-25-2023 03:26 AM
Thanks dear, have a good night!
11-25-2023 03:24 AM
@JefffL , the My Account webpage & Public Mobile app is working for me now! Still a little slow but working much better!
11-24-2023 07:58 PM
@JefffL wrote:When will the 34/40G black Friday offer event last?
If I can't buy it today, will I still have this offer tomorrow?
The site is completely shut down!
Thanks!
@JefffL ,
I tried to switch to this plan for over 6 hours but My Account & Public Mobile app are stuck on loading & never does load!
The response back from a CS_Agent:
“We are aware that there are issues with the website and the access to the self-serve profile.
That is due to the launch of the new plans.
The Tech Team is aware of the issue.
I suggest that you wait until tomorrow and try again.
At the moment, the website has issues due to a high volume of users.
I hope that tomorrow the website is running properly so you can schedule the plan change.”
As soon as I am able to get My Account & Public Mobile app to load successfully I will update you. I am going to set that plan to switch on renewal date.
11-24-2023 07:57 PM
PM is fully aware of these issues right now with the site and app. They'd want the business so I'm sure they'll extend it a bit further to help customers out. JMO>