When will moderator reply my private message

[StarFarming]

Hello everyone

I worte a private msg to moderator 2 hrs ago. But still no any reply yet. Anyone knows what's the timeline they normaly reply ?

Thanks

[Dkai001]

Please help

can you talk to an agent at public mobile??

live agent

[popping]

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@StarFarming wrote:

I tried to transfer my Fongo number to PM. 

But is was rejected. The agent told me to write msg to moderator.

I will wait any way. 

Thank you my friend.

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How long did you have your Fongo number?

There is a $20 charge by Fongo if it is less than 30 days.

https://support.fongo.com/hc/en-us/articles/212437466-Transfer-my-Fongo-number-to-another-carrier

You may want to send the following info to moderator required by Fongo:

Please contact your new carrier to process the request on your behalf. You will need to provide your new carrier with the following information:

1. Customer Name and Address – Obtaining your customer name and address from your Fongo account:
   1. Log into www.fongo.com or www.freephoneline.ca (depending on your service)
   2. Click “Settings”
   3. The name and address used for your Fongo account will be displayed
2. The Fongo Phone Number you wish to port
3. Re-seller Name: Fongo 
4. Service Type: Landline (All VoIP service phone numbers are considered a landline)

* All the fields above are mandatory for the number transfer process to be successful. If all information is filled in correctly, your number will be transferred on the date requested by your new carrier.

[RobertQc]

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@StarFarming wrote:

I tried to transfer my Fongo number to PM. 

But is was rejected. The agent told me to write msg to moderator.

I will wait any way. 

Thank you my friend.

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Best of luck, hope to see you around 🙂

[StarFarming]

I tried to transfer my Fongo number to PM. 

But is was rejected. The agent told me to write msg to moderator.

I will wait any way. 

Thank you my friend.

[RobertQc]

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@StarFarming wrote:

Thanks, Is this the only way we can contact to  customer service department?

I am having an issue when i tried to transfer my number to PM. 😃

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Yes, for official PM support moderator team. However the community can help you solve most issues before the moderator even returns your message. (Depending on the issue), the community helpers have no access to your specific account or the back end stuff.

What issue are you having with bringing your number over? Is it a new port?

Have you read this article yet?

https://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/t...

[StarFarming]

Thanks, Is this the only way we can contact to  customer service department?

I am having an issue when i tried to transfer my number to PM. 😃

[RobertQc]

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@StarFarming wrote:

Hello everyone

I worte a private msg to moderator 2 hrs ago. But still no any reply yet. Anyone knows what's the timeline they normaly reply ?

Thanks

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@ShawnC13 wrote:

Response time is estimated at around 48 hours still.  I know it must be very frustrating and I am not making excuses for the long response times but PM is upfront with their customer service model and what can be expected for moderator response times during a heavier than normal work load.  Unfortunately PM isn't a service for everyone.  As a customer of PM it is a strong suggestion to have a back up plan like Fongo VOIP or other similar service

[popping]

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@StarFarming wrote:

Hello everyone

I worte a private msg to moderator 2 hrs ago. But still no any reply yet. Anyone knows what's the timeline they normaly reply ?

Thanks

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The moderator response time is up to 48 hours.  But I got a moderator response under 20 hours on Monday.Sept 17.