03-18-2022 03:58 PM
Hi, I purchased pre-owned phone which is supposed to give me $30 credit on my account. However, when I tried to login in your online store page, it was failing even though my e-mail and password were correct. So I purchased it as a guest but provided the same e-mail as the one I used to login to my Public Mobile account. Can you confirm I will still receive the credit and let me know when?
Solved! Go to Solution.
03-19-2022 08:23 AM
My apologies, @darlicious, I scrolled to the last post and didn’t see your earlier post. Thanks for your feedback!
03-18-2022 07:44 PM
Yes it's easy to point out the obvious when its already been done.
The photos were a nice touch....visual aids an excellent edit to your post!👍
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#
03-18-2022 05:57 PM
Hi @esjliv , I think you are correct. The $20 is the credit while the $30 is a discount on the price of the phone. Thanks for pointing this out.
03-18-2022 04:18 PM - edited 03-18-2022 05:50 PM
@HalinaB wrote:Hi, I purchased pre-owned phone which is supposed to give me $30 credit on my account. However, when I tried to login in your online store page, it was failing even though my e-mail and password were correct. So I purchased it as a guest but provided the same e-mail as the one I used to login to my Public Mobile account. Can you confirm I will still receive the credit and let me know when?
@HalinaB - are you referring to this latest promo ?
Because I do not see $30.
edit: my apologizes, I see the email now, and where you must be seeing the $30.
Could this possibly mean these phones are currently $30 off, PLUS you get the $20 on top of that?
03-18-2022 04:17 PM
The iPhone is on sale for $30 off the regular price and you will get a $20 account credit.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#
03-18-2022 04:09 PM
It should be $30 credit for iPhone 8 but I'll wait till last week of April and see. Thanks for you feedback, @darlicious!
03-18-2022 04:02 PM
You will recieve a $20 account credit in the last week of April if you you used your self serve accounts email in your phone order.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#