When I try to make calls my phone says that I need a long distance add on

[cristalrozay]

I recently switched my phone number, why I try to make calls my phone says that I do not have a long distance add on, but I am calling a local number. I have the povincal-wide calling plan and I am calling within the province so I dont understand why I am getting this message. I Also cant make or recieve calls to my number, when I call from another phone it goes to voicemail

[Rascal]

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@Luddite wrote:

@Rascal @NINGENZA FYI: You posted to an old thread. In future you will have more assurance of quick help by creating your own topic on the forum, or, if appropriate, sending a private message directly to the moderators. 

Refer to the following knowledge base link for information on contacting the moderator team.

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I learned something else today. Thanks @NINGENZA!

[Luddite]

@Rascal @NINGENZA FYI: You posted to an old thread. In future you will have more assurance of quick help by creating your own topic on the forum, or, if appropriate, sending a private message directly to the moderators. 

Refer to the following knowledge base link for information on contacting the moderator team.

[Lieux]

Welcome @Rascal...patience now....

[Rascal]

Many thanks to @Lieux and @Carld123 for helping me out. I appreciate those of you who always reach out when I need help. I now understand the difference between the various add-ons and thanks to @Lieux, I have sent a private message to the moderator team. You guys are awesome!

[Lieux]

here you can write a message to the moderator.. @Rascal

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

good luck..

[Rascal]

I'm not sure how to attach moderator team to this thread. Can someone tell me how to do that?

Anyway, apparantly we purchased the wrong add-on. Since I have unlimited talk anyway, buying an additional 200 minutes is useless to me. I should have purchased the US roaming talk.

Is there any way to cancel the add-on that I can't possibly use and replace it with the correct one that will be beneficial to me while I am in the United States? If there is a moderator reading this, please reply.

[Carld123]

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@Rascal wrote:

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@Carld123 wrote:

@Rascal

Where are you traveling?..

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United States. So I just tried calling home, but again, I was told that my plan does not include an add-on. Could I get a moderator to reply please? If I can't call anyone, I would like a refund for my add-on.

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@Rascal

Sounds like you also did not purchase the correct add on...must be a roaming add on

[Carld123]

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@NINGENZA wrote:

That happened to me too

I traveled to Spokane and i bought 400 international call

But they disappointed on me 

So seriously we need someone to from public mobile system to fix this 

@NINGENZA

You purchased the wrong addon....a us roaming addon is needed while in the US

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[Rascal]

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@Carld123 wrote:

@Rascal

Where are you traveling?..

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United States. So I just tried calling home, but again, I was told that my plan does not include an add-on. Could I get a moderator to reply please? If I can't call anyone, I would like a refund for my add-on.

[Carld123]

@Rascal

Where are you traveling?..

[NINGENZA]

That happened to me too

I traveled to Spokane and i bought 400 international call

But they disappointed on me 

So seriously we need someone to from public mobile system to fix this 

Tied 

[Rascal]

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@NINGENZA wrote:

No one has ever try to fix this problem we need someone to do so other than that we will moving forward with another plan 

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We, too, are now travelling and purchased a 200-minute add-on for Canada and US talk, but when I tried to call my voice mail to pick up a message, a recording said that my phone is not able to make calls and that I should purchase an add-on. How do I make calls?

[NINGENZA]

No one has ever try to fix this problem we need someone to do so other than that we will moving forward with another plan 

[Anonymous]

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@aka0kop wrote:

Where you able to get this fixed?

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This thread you found is almost 2 years old. The OP has likely long-since figured things out.

Are you having some kind of issue?

[aka0kop]

Where you able to get this fixed?

[ShawnC13]

@cristalrozay, where abouts are you located?  Are you close to the border of another Province and possibly connecting to a tower in the other Province?  I will tag a Mod @Mary_M  if you click on her name and then on the right side of the screen there will be a button to send a private message.  Click on that and send her your phone number, Sim card number and the area code of the numbers you were getting the long distance message.