cancel
Showing results for 
Search instead for 
Did you mean: 

WhatsApp - unable to receive verification sms to complete setup. Help!

Cindy88
Great Neighbour / Super Voisin

I am unable to verify my Whatsapp account during setup due to not receiving the associated sms.

I am at a loss as to what the problem is. Could it be that public mobile plans do not accept international texts?

4 REPLIES 4

notemily09
Great Neighbour / Super Voisin

@Cindy88 I’m having the same problem.  What’s worse is I thought it was the phone number’s fault so I kept changing and now I have no more number changes left.

Has anyone found a solution? On iOS 17.4, other SMS verification codes come in perfectly fine, just not WhatsApp! Going crazy here…

BKNS27
Mayor / Maire

@Cindy88 

You can have the 2FA code from WhatsApp sent by texting or calling. Wait until countdown is over and you have these options.

Dunkman
Oracle
Oracle

@Cindy88 

Is this a new Whatsapp account?  Are you able to receive other texts?  

Maybe try a reboot of phone.  Remove and then reinstall Whatsapp account.  

HALIMACS
Mayor / Maire

They definitely do accept international texting,  @Cindy88 

But only while you are within Canada.

Need Help? Let's chat.