@dabr wrote:
TBH all of these changes seem such a waste of resources seeing that PM still haven't got around to fixing the payment failures plus just overall making the self serve account more user friendly. I mean they can't even be bothered to make the Manage My Card font size bigger which should require little effort from their tech team. 🤔
I don't accept these excuses.
Yes, you can't fix everything overnight. You prioritize problems, you focus on important things first.
But that doesn't mean you completely ignore the "unimportant" problems. If you see things which could be fixed or should be fixed then you fix them and move on. You accept the task of attempting to make a perfect, problem-free website. Instead of ignoring complaints you should simply resolve them, you should even make efforts to get ahead and harden the system by anticipating and preventing problems before they can happen.
Yes, you don't always have the time, money, resources, people, and skills needed to get the job done.
But seriously ... it's a web forum and an accounting interface. People figured out these things decades ago, people can be hired to make these things work, to update or maintain them. I don't believe Telus can't afford a small team of talents to deal with the repairs and upgrades, maybe check in once per month to perform maintenance tasks.
This website is Public Mobile's interface with consumers - it basically replaces all the staff you'd see at a wireless store or kiosk. Arguing that they can't afford pleasant, useful, working website is like arguing that they can't afford pleasant, useful, working counter staff.
