What do I do if I lost my SIM card?

[Ikran]

I need help I accidentally lost my SIM card, will I be able to get a new one for free or a replacement or not? Also can I still have the same number or No?

[CountyDownIeUk]

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@esjliv wrote:

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@CountyDownIeUk wrote:

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2. Lock it up

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You have some sim bounty hunters in your area @CountyDownIeUk ? 😁

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Lock it up. 

Chances are you will remember where the spare is

If not locked up some one incompetent throws it away. 

Etc. 

[esjliv]

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@CountyDownIeUk wrote:

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2. Lock it up

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You have some sim bounty hunters in your area @CountyDownIeUk ? 😁

[CountyDownIeUk]

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@Ikran wrote:

Never mind found it lol. But In case if I ever do in the future, how would it work?

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1. I would suggest you buy a spare ahead of time SIM for this.....lost SIM....lost Phone.....damaged SIM. And keep in mind if no retailer nearby then you are looking at a 1-3 week wait. 

2. Lock it up and know where it is. 

3. When needed sign on to your My Account and do the SIM card change option. 

[esjliv]

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@Ikran wrote:

Never mind found it lol. But In case if I ever do in the future, how would it work?

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Crisis averted, that's good @Ikran  😁

Do you have access to your My Account? All the managing and also swapping of sim cards can be done there under the Profile tab.

If you are a current customer with a plan and phone number, but do not have a My Account set up yet (this could be the case if you activated instore, in the past), then you can submit a ticket here to: Create or forgot My Account email or password link

[Timer]

@Ikran 

instructions how to SIM Swap in that link > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[Ikran]

Never mind found it lol. But In case if I ever do in the future, how would it work?

[Timer]

@Ikran 

Lost or Stolen Phone > http://publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

get new SIM card from Telus or Kood store .. not Free you have to pay for it.