6 hours ago
For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.
yesterday
What phones do you have?
try you swap the sim cards between the 2 phones. It will somehow refresh your account and hopefully will solve your problem. If that does not help, then you will need to have PM to check both your accounts
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
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yesterday
by
computergeek541
My husband and I have Public Mobile but for sometime now have issues with incoming and outgoing calls.
Cannot hear. Wondering what the problem is. Its frustrating. How to get this problem solved.
There is no live person to talk to. Please advise what to do
yesterday
Telus has removed the voice outage note on its site so it should be resolved.
do you have another phone to test the sim card as well?
if not, I think you should ask PM to check. Please open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
Did a reboot and still not working
yesterday
@Charmaine12341 try restart your phone. Some users that were down is back up now.
yesterday
Sorry it didn’t work!😔
yesterday
Something here makes no sense. My neighbour next door who has exactly the same plan with Public Mobile has had no issues today. He can call out no problem. I have been unable to make calls today. I have been advised that there is an issue with service in Western Canada. So how is that even possible that one person has the problem and the person right next door doesn't?
yesterday
I am having the same issue too
yesterday
I did a reboot and mine is still not working! 😞
yesterday
i am having the same problem got a messaged saying it was fixed but clearly it is not i have turned off the phone turned on and removed sim card and did reset network settings and none of that works
yesterday
it is an issue with Telus. They said they were working on it. I received a text that it was fixed, but it is not. I still cannot make outgoing calls. I was given a link earlier by someone on community that gives me text message updates from Telus.
yesterday
I am having same problem
yesterday
I'm in the exact same boat! I was able to receive a call but cannot make any outgoing calls or check my voicemail which is frustrating. Double checked and again I'm all paid up in the middle of my service month. So thankful I checked this forum. Fingers crossed it comes back ASAP as this is a serious inconvenience for so many of us.
yesterday
log in to your account to just confirm that. If you have limited calling minutes, you can either wait until renewal OR...get a $5 / 500 minuites of in Canada calling add-on. So...what plan do you currently have ?
yesterday
unlimited outgoing..
yesterday
No I have unlimited outgoing. Thanks
yesterday
do you have one of the plans with limited outgoing calls ? Mine is the $15 Plan with 100 minutes only outgoing...unlimited incoming.
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yesterday
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computergeek541
Subscription is up to date. I change the SIM card in to another working phone. Still it does the same. I am receiving calls with no issues. Texting works both ways. But can not make phone calls.
Restarted the phone, took the SIM card clean and reset. Nothing works yet. Please help
yesterday
Both my kids cells are working now, restarted my cell again still not working so I just ordered a new sim card as I have not gotten a response from customer service. Annoying to say the least.
yesterday
Sorry SueP2 , maybe do a reboot if you have not already done so.
yesterday
@Charmaine12341 hopefully won't be that long as some have reported that it started working for them. You can try reaching out to Customer support but not sure if they will do anything for you. To contact them click on the orange circle in the bottom right corner and type: Customer Support Agent
yesterday
@Charmaine12341 wrote:I have been unable to amke calls since this morning. I notice others are having the same problem. I am advised it may take up to 72 hoursto fix this. How do we get some compensation back for the loss of service and inconvenience?
The only ones who can assist with that would be the Public Mobile customer support agents. Please open a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
yesterday
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yesterday
by
computergeek541
I have been unable to amke calls since this morning. I notice others are having the same problem. I am advised it may take up to 72 hoursto fix this. How do we get some compensation back for the loss of service and inconvenience?
yesterday
Telus is saying that Voice outbound should be working, but it isn't for me
yesterday
Mins started to work for maybe 3 hours around lunchtime and now it’s gone again ! Not very helpful when I need to use my phone on the road
yesterday
@Rick4290 TELUS is aware and working on it as I think it's also affecting their other brands (TELUS and Koodo) so hopefully very soon but with these kinds of outages it's hard to have an ETA
yesterday
Thank you so much! Will just hope they correct this soon!
yesterday
It looks like Public Mobile is experiencing an outage in western Canada (BC, AB, and SK). It seems to be voice calls going out as several have reported being able to to receive calls, text and data has been working. Hopefully they’ll have this fixed quickly.
For a look at the outage map:
https://istheservicedowncanada.com/status/telus/map
yesterday
All paid up, mid-month, and today I can's make any outgoing calls. Tried removing/reinstalling sim card, and restarting, still no outgoing calls. What should I do?
yesterday
It looks like Public Mobile is experiencing an outage in western Canada (BC, AB, and SK). It seems to be voice calls going out as several have reported being able to to receive calls, text and data has been working. Hopefully they’ll have this fixed quickly.
For a look at the outage map:
https://istheservicedowncanada.com/status/telus/map