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[bcarrie2]

Hello,

I just rejoined Public. I paid for the Sim and set it up. The money has been taken from my credit card. But nothing has happened. Phone isn't working. Sim number was correct.

I try to log into my account and it just keeps refreshing the log in page. 

I reset the password and still nothing.

Trying to submit a ticket but it keeps taking me to the useless SIMon bot. 

[MrSpock]

@bcarrie2   the system is a little wonky with the new upgrades yesterday to open a ticket, to speak to a customer service agent     you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[BKNS27]

@bcarrie2 

Did you reboot your phone by powering the phone off then wait 2 minutes and powering back on?

If you ported your old number over to PM, did you reply to the text confirming you are porting over to PM?