If the device was purchased from Public Mobile (before August 2014)
Based on the phone you purchased, date and point of purchase, phones purchased from Public Mobile are covered by manufacturers’ warranty guidelines. Call 1-855-4PUBLIC and one of our agents will walk you through the steps to mail in your phone. You will be sent a pre-paid return envelope for you to mail in your phone, along with proof of purchase, for inspection. If it’s defective, you will receive a “Like for Like” replacement by mail.
Please note: any sign of abuse automatically voids the manufacturer’s warranty.
If you purchased your device through Orchard, you could be covered by one of the two warranty options:
- The 30-day warranty that comes with every Orchard device
- Or a 1-year warranty if you purchased Orchard Care
If you have any warranty-related questions and you are still under warranty, send us a message by following these steps:
- Go to publicmobile.ca/contact-us
- Scroll down and click “Email Away”
- Select “Technical Issues” and then click “Next”
- Select “Calling and Text Messaging” and then click “Next”
- Select “Voice calls not working” and then click “Next”
- Select “The problem affects all my calls” and then click “Next”
- Select “My phone is not receiving signal” and then click “Next”
- And finally click on “Email Us”
- Fill out your information and include your original Order Reference Number in the question field (e.g. PWA12345678)
Last updated on 3/09/2015
