Want to disactivate my service

[Nikator2]

Hi,
I want to disactivate my phone/ service but dont know how. I cant access my account as i do not remember my username and password, just know my cell number, can anyone help me?

[JaK]

Hi @Nikator2;

See this thread for how to do private messages: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[Nikator2]

Hi Mary_M,
Couldn't be able to reply you back sooner, i was at work. Please let me know how to send a private msg to you?
I got this number for my dad who was visiting us this summer he left end of September and since then im just trying to cancel this account. I dont need it and need you to please refund $90 to my credit card, thanks.

[Mary_M]

Good morning @Nikator2

We can help you remove the autopay feature from your account! All I'll need from you is to send me your phone number via private message.

Since you also paid for the next 90 days, how about using the service ? Once the plan expires, do not make a payment and the account will automatically deactivate.

Thank you,

Mary

[JaK]

Hi @Nikator2;

Again, a moderator will be online later this morning to help, (already tagged). They will probably require some info from you via private messaging, so watch for one of them to respond here.

As to your $90, PM is pre-paid and therefore generally does not give refunds, but you might be able to make a case do to inability to access your account to turn off autopay. That is also something that you can discuss with a moderator.

[Nikator2]

Hi again i wasnt able to disable autopay by 611 as it asked for pin number and i dont know what's my account's pin # ! Please assist!

[Nikator2]

What about $90 which is already dedected from my account yesterday for the next 3 month?

[JaK]

Hi @Nikator2;

If you are not able to disengage autopay with *611, the you will need a moderator to help you with your account. They will be back online in the morning. @Shazia_K @Mary_M @Saray_O

[Pier]

Hi @Nikator2

Call 611 on your phone and you'll probably get the option to remove auto pay. As PM is a prepaid carrier, you don't need to deactivate your account. Just don't pay by remove autopay and it will be deactivated by itself.

Yours,

[socialcocoon]

A moderator should be in touch with you.

[Nikator2]

Does public have any customer service number to call and sort this issue out?

[Nikator2]

I selected auto pay when i activated the sim card in April and now i dont want the phone anymore, dont know how to disactivate it. Is there any other way?

[Nikator2]

This is what i got after i entered my email

[Nikator2]

ForgotPassword/LoginUnsuccessfulUser_LoginDisabledI entered my email and this is the reply:

[mimmo]

I believe your username is you email. so go to https://selfserve.publicmobile.ca/forgot-password/  and enter your email.  You should get a password reset in your inbox.