New Data Add On Did Not Start at Zero MB

[tdebat]

Hello,

I just purchased a 1GB data add on. The account status page did not show the initial usage as zero (0MB). How can I contact someone to have this corrected?

Thanks

[will13am]

@tdebat, what does the overview page show about the add-on.  Add-on purchasing is two steps, step one causes a fund transfer into the account.  With adequate funds in the account, you go back and purchase the add-on in step two.  Usually the problem with add-ons is step two is not completed.

[ShawnC13]

@tdebat, sorry to hear that you have an issue with your data addon. 

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