Want to change my add on

[Kimatcan]

Hi there!

I can’t use my add on for 3gigs data and I just found that is for US roaming. 
so I want to cancel or change my add on. 
How can I do that? Please help me!

thanks!

[HALIMACS]

@Kimatcan 

In the case of an accidentally added purchase like an add on, so long as the item hasn't been used, public mobile will generally reverse it and apply the funds that were used to purchase on your accounts Available Funds.

That way, it can be used for the correct purchase or a future renewal.

[softech]

@Kimatcan PM is prepaid provider and usually do not provide refund.  However, they might help for honest mistake like this.  

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Kimatcan  You need to ask support about this 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[LoveNature]

Hi @Kimatcan 

submit a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437