WHERE IS CS_AGENT

[Sofia_Barci]

Guys Cs_Agent still has not responded 48 hours later. WHATS GOING ON??? I’m losing patience. Anyone knows anything? Can we tag them or something?

[ruiqinliu]

@Sofia_Barci

You can contact them by clicking the right bottom message button

And they will reply you through private message.

Private Messages - Community (publicmobile.ca)

[Handy1]

@Sofia_Barci  .they can take up to 2 days to reply but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Meow]

Did you CREAE a ticket?
Were you polite and explain your issue clearly?
Maybe they are overwhelmed with other inquiries...

Anything we can help you about?

[hairbag1]

@Sofia_Barci 

try this link....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them as much account info as you can...ie; ph #, acct #, name on acct, PM pin #..