Vouchers

[Dtuckk]

Won’t let my 3,$10 vouchers add to account keeps saying it has been sussfully deposited but none thing yet it’s been a day and a half so please someone help me🤦‍♂️

[venigab]

Try to reset your phone. Good luck.

[darlicious]

@Dtuckk 

Where did you buy your vouchers? Which retailer? You can only make 2 attempts at payment to before needing to wait one full hour before adding another payment. Some take up to 24 hours to be valid. Read about member tested vouchers and other methods of payment here....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[softech]

@Dtuckk   did you try to login to My Account and check it?

If you are logging in My Account, please use Incognito mode.   There is cache issue on this site and using Incognito mode would assure you to get the correct account details and not old cached info

[dust2dust]

Dial 611 and hear what it says for your balance and status.

"none thing yet" what?