04-16-2022 05:04 PM
Hi I bought a voucher for $60 and I cannot get it on my phone no matter which way I try phone * 611 or online.. I need it it's important
Solved! Go to Solution.
04-17-2022 09:29 PM - edited 04-17-2022 09:30 PM
@JoyLuck wrote:
Some vouchers take up to 24 hours to activate.
My experience is that PM Payment Vouchers are activated immediately, at point of payment. I think the system is designed so that it can't even accept payment without generating a valid PIN at the same time, it gets an input it produces and output, as idiot-proofed (and fraud-proofed) as possible.
Unless a cashier (or customer) screws up, somehow. Usually selling/purchasing prepaid funds for the wrong provider. Must be Public Mobile. Must not be Telus, Koodo, etc.
04-16-2022 06:03 PM
For future reference, there is also a website (recharge.com) where you can buy voucher that are activated immediately only thing is there is a small service fee, so if you want to save money go to one of the stores where there is no hold.
04-16-2022 05:29 PM
Ultramar is a retailer that has not been reported on yet by members. You can check validity with customer support but you may have to wait up to 24 hours to add it. Wait 3 hours and try again. Continue to try to add it in 3 hour increments until it is accepted. We would appreciate if you report back when it does become valid and you were able to load it to your account. If you wish to add your redeemed voucher and experience with Ultramar to the voucher catalogue you will help others in the future by adding that reference.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #
04-16-2022 05:28 PM
@ChristineBonnel if it has not been 24 hours and you are no rush to renew , you can wait the full 24 hours first
Next time, try to get vouchers from SDM, 711, loblaws, Shell, Walmart their vouchers works immediately without the wait time
04-16-2022 05:21 PM
No it has not been 24 hours
04-16-2022 05:21 PM
Which gas station? Shell is immediately valid. Husky can take several hours as will Irving and Petrocan. You also only get two attempts to add the voucher before waiting one full hour before trying again. Be sure to use the 12 digit PIN # not any other 12 digit # on the voucher. Make sure you are using the voucher and not the receipt.
More examples and info can be found here...
https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #
04-16-2022 05:21 PM
I bought it from the ultramar Lansdowne Street East Peterborough Ontario
04-16-2022 05:18 PM
@ChristineBonnel vouchers from some stores need 24 hours to become active. it is an issue with the store system and not become PM imposes that
Has it been 24 hours yet? which gas station you got it from?
04-16-2022 05:16 PM
If you still can’t add them contact a CSA.
04-16-2022 05:13 PM
But I can also see that it was paid cash and that the transaction went through
04-16-2022 05:13 PM
I bought it from a gas station for $60 I came for too 67 something. And every time I call in the pin number it says that it's not valid
04-16-2022 05:09 PM - edited 04-16-2022 05:12 PM
When and where did you buy the vouchers? Some vouchers take up to 24 hours to activate.
Edit: if more than one set of numbers try those. 611 is easiest way to add.