- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:16 PM
Hey there
My phone will not accept my payment voucher, I have bought 2 at different stores and neither will work....anyone else have this happen?
Solved! Go to Solution.
- Labels:
-
Payment
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 08:57 PM
Yes 1 855 4PUBLIC is the backdoor to the 611/IVR system but it wouldn't yield any different result than calling 611 from your phone.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 08:54 PM
I'm just reaching but what are the chances that 1-855-478-2542 might be a alternate workaround/backdoor to *611? That's the number to call from an alternate phone line for 611 inquiries, and even your cell phone.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 07:31 PM
Go to the bottom of the page and click on SIMon to submit a support ticket.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 07:26 PM
Hey there
Yes it's for public mobile I double checked....I'm so frustrated.....
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 07:24 PM
How do I contact them to add it for me
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 07:18 PM - edited 12-21-2022 07:18 PM
The error message you recieved bothers me. Since more than 48 hours has passed there should be no issue with validity. This leads me to believe there is either an issue with the terminal that produced the vouchers or more likely an issue with pm's payment system processing and accepting them for payment. There have been two times in the past year that this has been issue. Contact customer support to add the vouchers for you.
It would be helpful to know where you did purchase them? For more info on vouchers...
Do we have an issue here?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 07:06 PM
I pay with vouchers since I experienced an auto pay failure nearly 3 years ago.
Lately I have been getting my vouchers at the Superstore, but have also been Canadian Tire. I haven't had a delay with any activation, but it's possible. The other possiblilty is that you were charged for the voucher and somewhere on the receipt it says that the activation has failed (been there with a gift card before) due to a Point of Sale Activation issue. Retailers don't like those headaches.
I have caught myself entering the wrong code on the receipt before. @darlicious has a catalog of samples of vouchers and their quirks from various vendors. Maybe take a look at that.
Hopefully the issue gets solved for you.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:44 PM
Have you bought vouchers from this store before? Does the voucher have any mention of Public Mobile on it? If there are any instructions on it are they the right instructions?
What balance is in your account? Is it possible that the voucher did go in? Are your services working?
Also, if you're tried more than a couple in an hour then you would need to wait more. So indeed the easiest might be just to contact support. But I'm wondering if the voucher is a Public voucher.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:34 PM - edited 12-21-2022 06:35 PM
You might want to just reach out to a Customer Support Agent, like I suggested before.
Use the Chatbot Simon to get a service ticket started first.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:33 PM
How do I do incognito mode
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:32 PM
I tried they won't and I bought another one to try and nothing
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:32 PM
@Dwaynehill if Incognito mode does not help, open ticket with PM support and have them to check then
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:30 PM
Click on the three little dots in the upper right corner and then choose incognito mode for the browser.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:29 PM
That is weird, maybe go back to place of purchase for a refund.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:28 PM
How do I log in from a incognito browser?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:27 PM
It says to make a payment using a voucher press 1...I do that then enter the 12 digit pin and then it says I'm sorry we cannot process this pin
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:22 PM
What message are you getting when dialing 611?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:20 PM - edited 12-21-2022 06:23 PM
Try logging into your account using a browser in incognito or private mode first. Then try again.
Maybe even try logging into your account using a computer or laptop instead of your mobile phone. See if that works for you.
You might want to reach out to a Customer Support Agent and get help from them.
Use the Chatbot Simon to get a service ticket started first. The link is at the bottom of this page.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:19 PM
Yes it has Been almost 48....I've tried calling 611 but no use. I've never had an issue using the vouchers....went to stores telus and koodoo and they have no idea
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:17 PM
@Dwaynehill where you got the voucher from? vouchers from some stores might have a 24 hours wait time, has it been 24 hours yet?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-21-2022 06:17 PM