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Voicemails not saving

vonnieb
Good Citizen / Bon Citoyen

My voicemails are not saving. I used to be able to access them just fine and I have not downgraded my account in anyway. I just tried to leave a test voicemail and also discovered my outgoing message has disappeared and replaced by the default one. Then when I went to retrieve the voicemail, it was not there. How do I fix this?

2 REPLIES 2

vonnieb
Good Citizen / Bon Citoyen

Thank you Phil. I found those. You're right, it is useful and the transcript is pretty cool. So, if I want to keep the live vm active, how do I go about changing the default apple message? I guess I need to just re-record it?

Phil_Adelphus
Mayor / Maire

@vonnieb   Do you  have an iPhone running ios17?  If so the problem is likely Apple's Live Voicemail which is enabled by default.  The recorded message is a generic Apple voice.  You can access the transcripts by tapping the voicemail symbol bottom right of the phone app.  You can turn off Live Voicemail in settings although I find it useful.

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