Voicemail was working but it no longer works

[pkaraa]

How long ago it was working?

Try accessing voicemail by dialing your own number from your phone or from any other phone.

[darlicious]

@librarygold2003 

Do you have active service or has your account been suspended?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[HALIMACS]

@librarygold2003 

Try holding down the "1" button on your device's keypad to access your voicemail box.

Once you've entered it, ensure it's setup and operating.

[esjliv]

@librarygold2003 

Perform a Reset of your device's Network Settings.

You can also try deleting the voicemail number from your contacts, then adding it back in.

Find your local number below in the link below (but really you can use any of them if you have Canada-Wide calling:

Voicemail Access Numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...

[0PX9O4]

@librarygold2003 

How long have you been with PM and when did you first notice the problem with your voicemail?

What happens when you call your own number from your phone?