Voicemail not working

[Mikesmith2786]

I know that someone left me a message and the indicator on my phone says I have a voicemail, but when I dial into the voicemail it says I do not have any voicemail.  I am doing something wrong?  Also I set up a custom voicemail message but it never plays only the default message plays.

Thanks

[Handy1]

@Mikesmith2786  Excellent we happy to hear it .i had same issue and had turn it off and will again I think it can back on automatically after updating my IOS to 17.2.1

[Mikesmith2786]

Thank you that solved the problem.  I appreciate you help

[Handy1 · Accepted solution]

@Mikesmith2786  phone settings turn off live voicemail 

[Mikesmith2786]

Thanks, yes I am new to PM so I will wait and see if it fixes itself.

[Mikesmith2786]

thanks, yes I have an iPhone, where do I turn off the visual voicemail?

[hTideGnow]

HI @Mikesmith2786 

are you getting regular inbound calls at all? did you just join PM?

some people just joined PM with porting the phone number, but porting not down, so the voicemails other left on the voicemail  in fact still with the old service carrier

[Handy1]

@Mikesmith2786  Do you have iPhone ?? If so turn off visual voicemail and test