Voicemail access denied.

[Rhonda5]

When I try to access my voicemail, I get the message "that I  don't  have an active long distance add on  and this call is not covered by my plan". But my plan includes Canada wide calling!

[computergeek541]

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@Rhonda5 wrote:

When I try to access my voicemail, I get the message "that I  don't  have an active long distance add on  and this call is not covered by my plan". But my plan includes Canada wide calling!

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With the potential of possibly bing out of minutes mentioned earlier, there could also be a provisioning issue with the account. If you dial your voicemail number without a 1 in front of the area code, it's possible that you might hear a message about possible long distance charges, but after that listening to that message, the call should complete. The message about the call failing means that there's something else going on.

[RossN]

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@Rhonda5 wrote:

When I try to access my voicemail, I get the message "that I  don't  have an active long distance add on  and this call is not covered by my plan". But my plan includes Canada wide calling!

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@Rhonda5 hi are you on the limited minutes plan if so you could be out off outgoing minutes this could explain why you can't check your voicemail 

[gpixel]

@Rhonda5 dial ##21# then ##004# and try again

nevermind if you're on a limited minutes plan you most likely used all your min

you can purchase the $5/500min add-on.

either add $5 to your account and then purchase the add-on 

or

apply the addon twice