VoLTE on Samsung Galaxy S10e

[rbcam]

I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. 

According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my phone there is no such switch.

Is there a way for me to determine whether VoLTE is enabled on my phone?

Thanks

- richard

[LitlLdy]

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@softech wrote:

@LitlLdy   I was searching on Telus community, the Telus agent also suggested their customer to change sim card.  If PM is willing to reimburse the cost, it's ok to try.  If not, I doubt it will work too

🙂

---

@softech , I agree if they reimburse the cost of a new sim card then sure it is worth trying but outright buying one & it doesn’t fix the issue I’d be a bit upset!

[softech]

@LitlLdy   I was searching on Telus community, the Telus agent also suggested their customer to change sim card.  If PM is willing to reimburse the cost, it's ok to try.  If not, I doubt it will work too

🙂

[LitlLdy]

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@dust2dust wrote:

I think they're going by device not account. They can see what the device is in their system. So I think they look for all the known accepted devices and flip the switch. But maybe some slipped through.

Whereas, I think they should just flip the switch for all devices (adding-that they see connected..not just all). If the device ends up supporting volte then you're done. If not then tough luck.

I wonder if a sim change might trigger enablement. Hmm Doubt it. But might be worth a shot if one already knows the phone can do volte.

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@dust2dust , it’s hard to say if sim change will help. I asked Op to turn phone off, remove sim card for 5 minutes then putting it back in & turning phone back on didn't help! May be issues on the back end that tech support needs to do!

[MisterMetzger]

Hi @rbcam ,

You're not the only one having this issue. I've also got a Samsung Galaxy S10e, got the same text from PM that I could swap to VoLTE, but can't seem to get it to work either. I've tried the various suggestions by other users. Some additional info for everyone:

• I bought my phone unlocked from a Telus distributor and was originally with Eastlink before swapping to PM
• I joined PM on Feb 27, after the date everyone was supposed to be auto-defaulted to the VoLTE network
• I checked my IMEI on Telus' website and confirmed my specific device is capable of VoLTE on their network
• When idling, my phone is connected to the LTE network. When I make a call, it changes to 4G in the top corner and under SIM card status it changes to UMTS for voice and HSPA+ for data. Neither of these appear to be VoLTE

I'm rather frustrated with PM's VoLTE FAQ page (https://www.publicmobile.ca/en/ns/get-help/articles/volte) because despite there being a section titled 'How do I Activate and Use VoLTE?', step 2 just says 'Ensure that you are on the VoLTE network' without telling you how to confirm or initiate the change!

Please let me know if any other information would be useful. Thank you everyone 🙂

[LitlLdy]

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@rbcam wrote:

Hi, @LitlLdy 

I just did a network reset as you suggested, but it did not change anything. No switch for VoLTE under Mobile networks, no IMS registration under SIM status.

Do you think PM has to do something to enable VoLTE on my phone?

Thanks

- richard

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@rbcam , it made no difference when you shut down your phone, removed the sim card for 5 minutes, put it back in & turned phone back on? Both things I suggested usually gets asked by customer support. Thats why I suggested both of them. I’m sorry they didn’t work!

[BKNS27]

@rbcam 

My phone is unlocked, purchased it privately and original carrier was Virgin.

[rbcam]

@BKNS27 This site (https://videotron.tmtx.ca/en/topic/samsung_galaxys10e/using_voice_over_lte_volte.html#step=5) seems to think an S10e should have the setting?!?

Can you tell me which carrier your phone was originally associated with - or was it factory unlocked? Mine was Rogers.

[BKNS27]

@rbcam 

That is strange because my Samsung S9 does have the VoLTE setting.

Maybe because the S10e doesn't have this setting.

 

[dust2dust]

I think they're going by device not account. They can see what the device is in their system. So I think they look for all the known accepted devices and flip the switch. But maybe some slipped through.

Whereas, I think they should just flip the switch for all devices (adding-that they see connected..not just all). If the device ends up supporting volte then you're done. If not then tough luck.

I wonder if a sim change might trigger enablement. Hmm Doubt it. But might be worth a shot if one already knows the phone can do volte.

[rbcam]

@softech, Thanks for the suggestions. Now who do I know with a newer Galaxy...

[softech]

@rbcam   if you have a friend with a newer phone, like S21, s22, S23, test it there to see if VoLTE works, just to confirm your account is already VoLTE enabled

for your S10, I cannot suggest further, other than give it couple more reboot in the next couple days and hope you see the VoLTE toggle there suddenly

[rbcam]

@softech Yes, Android 12 and One UI 4.1. I did an update check earlier today & the response was that I'm on the latest version.

[softech]

@rbcam  I assume you have updated your phone with the latest OS?

Are you on Android 12 with One UI 4?

[rbcam]

Hi, @LitlLdy 

I just did a network reset as you suggested, but it did not change anything. No switch for VoLTE under Mobile networks, no IMS registration under SIM status.

Do you think PM has to do something to enable VoLTE on my phone?

Thanks

- richard

[LitlLdy]

---

@rbcam wrote:

I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. 

According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my phone there is no such switch.

Is there a way for me to determine whether VoLTE is enabled on my phone?

Thanks

- richard

---

@rbcam , have you tried resetting network settings before rebooting your phone (you will need to add your Wi-Fi connection again & Bluetooth if you use them)? After that turn phone back off, remove sim card from phone for 5 minutes then put it back in & turn phone back on. 

[softech]

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@rbcam wrote:

Could the problem be that this was originally a Rogers phone? The CSC is RWC.

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@rbcam   that won't matter. In fact, it is good enough you have a Canadian version of the phone

[rbcam]

Could the problem be that this was originally a Rogers phone? The CSC is RWC.

[rbcam]

Toggling airplane mode made no difference. Neither did shutting down and restarting.

However, when I made a call the Voice network type did change to UMTS, even though the status symbol at the top of the screen said 4G.

So it looks like my phone isn't enrolled for VoLTE.

Since all indications are that my Galaxy S10e is capable of VoLTE, any suggestions for next steps?

Thanks

- richard

[dust2dust]

Try airplane mode then back and check screen.

Failing that then full power off and on and check.

The IMS mention should be in that screen.

Another way is to have that screen on and then make a call and see if mobile voice network type changes to UMTS (3G).

[rbcam]

Hi, @softech 

Under SIM card status I see only:

• Network (Public Mobile)
• Mobile network state (Connected)
• Service state (In service)
• Signal strength
• Mobile voice network type (LTE)
• Mobile data network type (LTE)
• Roaming (Not roaming)

Perhaps the 

• Mobile voice network type (LTE)

...indicates VoLTE?

[softech]

@rbcam 

 you can confirm if VoLTE is enabled  by checking the IMS registration, see if it is "registered".  You can likely find it under About -> Status -> Sim card status on your phone

Also, you can download Samsung **bleep** Lock, then install QuickStar, it can make sure the network type is showing on the status bar on top

[rbcam]

Thanks for the suggestion, @BKNS27. I don't have airplane mode turned on. 

I have Network mode set to GSM/HSPA/LTE (auto connect), which ought(?) to make the VoLTE switch appear...

- richard

[BKNS27]

@rbcam 

Is there a chance you have Airplane mode enabled?

Just disable (turn off) then you should have the option for VoLTE.

[rbcam]

Thanks for the quick reply. Interestingly, it changed from LTE to 4G. Wonder what the subtle difference is.

Cheers

- richard

[hairbag1]

@rbcam 

try dialing a phone number.....watch to see if the call drops to 3G or stays at LTE.

If it stays at 4G...you're good.