Verification Code Not Recieved

[Yoheswaran]

We have another public mobile account in our household and are not able to receive the verification code on that phone. We have attempted to transfer the number from koodo to public mobile and we are unsure if its complete. We realized that the number still works but there is no data or transfer to the public mobile service. 

Please Advice on what we should do

Thank you.

[hTideGnow]

hi @Yoheswaran 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[BKNS27]

@Yoheswaran 

Was the Koodo SIM in the phone to receive the text?
Was the Koodo account active?

If both are followed then have the CS_Agent contact Koodo to resend the text  to that phone.

Click on the Chat icon and type in Submit a Ticket then Contact.

[Sansan]

@Yoheswaran 

Did you complete all the steps using the Publc Mobile app?

Do you see the option that says Didn't receive this code? If you click on it, it should give you the option to resend to email. 

If you dont have the option, you works need to message a csa for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437