Showing results for 
Search instead for 
Did you mean: 

Used phone

Great Neighbour / Super Voisin

The money has been taken but no confirmation of the phone I purchased.


Mayor / Maire

If your credit card has been charged then you did purchase phone from PM.

Check all folders in your email mailbox for confirmation. If you did not get any ask agent why not.

Mayor / Maire



You may wish to check your spam or junk folders of your email account/address that you ordered the device from.



Mayor / Maire

@maginng how long has it been??


you can try to open ticket for status update

1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "CPO Phone", then click on one of the choices, then click "Cancel my Order", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Town Hero / Héro de la Ville

@maginng Uh oh need to open a ticket to find out when it shipped and when to expect it 

Getting support / submit ticket


  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 


Or while your already here and logged in the community


  • you can send a private message to our  CS_Agents by clicking here.