Usage Data shows 0 data left after 10 days!?!

[kwongkm]

Hi Community,

I'm wondering if someone is able to have a look at my account and check where all my data go?  I checked the usage history and it shows maybe used a 1GB, but my account dashboard shows I have 0 GBs left after 10 days.

Regards,

Kit

[JL9]

So you have used it up? What plan do you have the $25 or the $35. You are saying maybe used 1GB but no data available so is it the 35 plan and you think you should still have 2GBs left?

[Korth]

@kwongkm 

Remember to manually reset the data counter on your phone each time your plan renews (when you get notification about plan successfully renewing).

30-day billing cycles are not "monthly" billing cycles, most automatic device-side usage-tracking software will get the numbers wrong (and keep getting worse) after some billing cycles. The usage numbers in Self-Serve are always accurate - as measured on the network-side - more importantly, they're what you're actually paying for.

[Timer]

@kwongkm 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

to Login Page

or call *611 to data usage.

[kwongkm · Accepted solution]

Found a solution.  Used incognito mode in browser and updated data usage.

[seek and ye shall find, eh ............. Luddite]