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Usability issue

dthareja
Good Citizen / Bon Citoyen

Dear mods, I want bring this to your attention: 

When user tried forgotten password, systems asks email address, not phone number.

When user register, it asks phone number.

I have two phone lines, that requires me to have two seperate my account profiles. One of them, I don't remember what email address I used to register. I recollect registering with just phone number and not using any email.

How can I retrieve the user ID and reset password?

2 REPLIES 2

DL888
Model Citizen / Citoyen Modèle

Click the ? icon at the bottom right to contact the MOD for assistance.

Triguy
Mayor / Maire

When you registered then you should have receieved a welcome email with your userid.  If you can't find then submit a ticket by clicking on the question mark on the bottom right.

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