07-11-2024
12:16 PM
- last edited on
07-11-2024
02:38 PM
by
computergeek541
After being with you guys for about 3 years on PAC- you recently upped my fees to $25 a month while offering the SAME plan for $19 and then offering another plan with 6x the data for $2 less a month.
This how you guys treat loyal customers? Pretty low move Public- you should be compensating affected clients accordingly.
edited by computergeek541: profanity removed
07-11-2024 04:09 PM
Right! I want to change from my $25 / 1024MB plan I've had for years ( just don't use a lot of data but always seem to have bonus data and with the old legacy deals my bill was always under $25) to a $19 one, new activations get 2gb but I can only get 1gb. I don't get it, just give everyone the same offer and retain your loyal customers, instead I might go to Fizz where I can get the $19 for 2 GB or even $22 for 6GB still better than anything I'm offered here... Either way they are not keeping my $25 a month.
07-11-2024 01:09 PM
@SpeakingTruth , I don't disagree. That said, thread crapping doesn't further your cause. You can shop hard for a deal here or elsewhere.
07-11-2024 01:06 PM
Still there. At least it was yesterday. Debating canceling and coming on as a new. Took off my auto-pay.
07-11-2024 01:01 PM
I still see that option when I check my account. Still unfortunate that the best deals are only for new customers
07-11-2024 12:51 PM
@Droogle , a $19/1GB plan was available to existing customers until recently. It's possible the plan will come back. Keep an eye on the plans available to existing customers in your online account.
07-11-2024 12:31 PM
It's a shame for being a loyal customer