Upgrade to 4g

[dhutt]

Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please

[softech]

@dhutt give it till tomorrow, use speedtest app to test it once

If the speed is still on 3G speed, open a ticket with PM Support

[dhutt]

Mostly youtube

[will13am]

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@dhutt wrote:

Video constantly buffers 

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@dhutt , what app are you using?  Some apps do have an auto setting where the video quality will scale to the speed of the connection.  

[dhutt]

Video constantly buffers 

[Yummy]

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@dhutt wrote:

Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please

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Just curious - Why do you need that extra speed compared to 3G?

[softech]

@esjliv sorry 48.. not 72

https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

[esjliv]

@softech @hairbag1  when did that change to 72 for the speed change?

https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte

"A: If you activated on a plan that includes data, it could take up to 48 hours until you experience full 3G or 4G speeds. Similarly, if you change your data speed from 3G to 4G LTE or vice versa, the same delay may occur."

@dhutt 

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings

[dhutt]

Thanks it has been 48 hrs I will check again after 72 hours

[hairbag1 · Accepted solution]

Check in 24 to 48  72 hours from the time you changed. It usually takes 48 hrs...72hrs

edited

[softech]

@dhutt how long you made the plan change?  it takes 72 hours for PM to upgrade the speed.