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Upgrade plan was not updated

michel-6
Good Citizen / Bon Citoyen

Monday November 28 2022, i upgrade my plan to the  cyber Monday promotionnal plan  (  15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022.  But today my old plan remain unchange and i want to know why.

8 REPLIES 8

@hTideGnow 

 

Samsung keyboard on mobile device emoji.

 

 

Hi @HALIMACS like your 🔁 ..mine looks different 

@michel-6 

 

When you're on the self-serve landing page, you can also tap the little refresher icons 🔄 to get an up-to-date version of the page.

 

The self-serve site tends to display cached (old) versions of the page. 

Hi @michel-6 if you are using Chrome,  click on the 3 dots on the top right them select Incognito .  A new browser window or tab will open, use that to login 

user828282
Great Neighbour / Super Voisin

When I purchased the plan, I had to wait unitl the expiry of the current plan I was on.  Then it was there the next day. Not sure maybe have to wait a little bit.  You can also verify that you did in infact purchase it if you go to Payment History It should show you the "reciept" of your new plan.

michel-6
Good Citizen / Bon Citoyen

Thank s, but i don t know how to do either one

brettster99
Deputy Mayor / Adjoint au Maire

You need to login in incognito first as this site has some caching issues @michel-6 

hTideGnow
Mayor / Maire

Hi @michel-6 maybe cache problem 

Try clear cache and eestary the browser to relogin

 

or try using Private or Incognito mode to login

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