Updated to New Plan 20GB $34/mo - Rewards system changed?

[VSOLO]

Hi, 

I recently changed my plan from the $40 15GB LTE 30 day plan to the $34 20GB LTE 90 day plan.

I noticed my loyalty pay, refer a friend and pre-authorized payments did not apply on the plan change. I paid the full $102 for the 90 days without any rewards being applied.

Has my rewards system been affected by the plan update?

[computergeek541]

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@VSOLO wrote:

Thank you. This is the answer. I clicked change now. I will wait for month 2 to start seeing rewards accumulate.

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You'll actrually see some of the rewards added to your account balance in a  day or two.

[VSOLO]

Thank you. This is the answer. I clicked change now. I will wait for month 2 to start seeing rewards accumulate.

[softech]

@VSOLO 

did you use Change Now option for plan change?  If you used Change Now, it is normal you hvae to pay the full amount

But if you used Change on Renewal option, you should have got one month of rewards (one month instead of 3 months because rewards are earned at the end of a plan cycle. PM will credit rewards to your account on the last day of the plan cycle. )

you might want to tell us when was the last renewal date  for thtat 30 days plan and when did you change over to the 90 days plan.  Go to Transaction history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history)  to confirm, or post us screenshot

As to 90 days plan rewards schedule:

After you changed to the 90 days plan, you will be receiving the rewards as follow:

• sometime during the 90 days plan cycle, you will get $6 Autopay in one payment
• every 30 days, PM will credit you the loyal rewards, friend referrals rewards and Community rewards, ie, you will get 3 separate payments in the next 90 days

[mojorising]

When you changed the plan did you select "Change on next renewal date"? Because if you didn't, rewards would not be applied because you changed it before your current 30 day plan was over.

[Chalupa_Batman · Accepted solution]

Hi @VSOLO 

You're legacy rewards will NOT change. As long as you don't change over to the new point system, it will show up.

In case they don't show up, you can reach out to a CS Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437