Updated cc info

[Kerpal_a]

Just updated my cc information, it says I will be charged $151 on next billing. Why

[hairbag1]

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@finch1375 wrote:

have the same problem. please let me know when it is fixed 

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Seems to have been fixed as of now. 

[Yummy]

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@hairbag1 wrote:

@Yummy 

if you log in to your account on the app, you'll see the correct amount. It seems only the web version is corrupt....so far !!

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You are quite correct. APP shows CORRECT amount. Agent did confirm (and he replied Promptly!) that customers will be charged whatever amount they expect to be charged.

But it is funny... Should not both - web browser and app go against the SAME database? Unless somebody was fooling around with the web part...

[finch1375]

have the same problem. please let me know when it is fixed 

[hTideGnow]

hi @softech

thanks for confirming, there have been quite some with this problem 

[softech]

hi All, 

PM is aware of the issue and is working to have this issue fixed

[hairbag1]

@Yummy 

if you log in to your account on the app, you'll see the correct amount. It seems only the web version is corrupt....so far !!

[Yummy]

It looks like this glitch is widespread. Even my basic plan is affected. Is this another case when PM does some 'upgrades' and screws up everything else????? HOW CAN Subtotal be multiplied by 10 for every account before adding taxes????

[hairbag1]

@computergeek541 

would be appropriate to use the ANNOUNCEMENT section to advise customers of this on-going issue.

[computergeek541]

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@Kerpal_a wrote:

Just updated my cc information, it says I will be charged $151 on next billing. Why

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There's a mistake in the way that the accounts are displaying the amount owing.  One of the other oracles has asked Public Mobile to look into this and make the necessary corrections.

[hairbag1]

@Kerpal_a 

just ignore ...it's a temporary payment glitch. Log in on app instead to see correct payment amount.