04-04-2017 05:06 PM - edited 01-05-2022 01:55 AM
I have some good news and bad news. Good news is Telus seems to think it's a problem, and their design intent is unthrottled speeds for all customers.
Bad news is I'm receiving very high level info through a contact of mine, so I don't have a full picture of what's happening. Another piece of bad news is that fixing this issue may take a long time. Maybe months.
I'll try to follow up as much as possible, but this is only being looked into as a favour for me. I'm not sure what kind of priority it is receiving internally at Telus. I think it would be helpful for Public Mobile staff to put some pressure on Telus to get this resolved more quickly.
@Jeremy_M, @Shazia_K, @Mary_M, @MarieHelene_L
See HERE and HERE for background info and test results. Koodo user example (not throttled):
UPDATE: As of May 26, 2017, the issue has been resolved!
05-26-2017 02:44 PM
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04-05-2017 06:17 PM
Rogers and MTS have a RAN sharing agreement in Manitoba, where their joint coverage is far superior to Bell and Telus. Though that is about to change soon due to Bell's acquisition of MTS.
In Saskatchewan, Sasktel shares their RAN with Bell and Telus, and coverage is identical for subscribers of all 3 companies. Rogers is not part of the agreement, so they are worse off.
04-05-2017 05:39 PM
Yeah, Rogers has a good setup in Manitoba. In Saskatchewan though, they are non existant.
Public Mobile has service everywhere in Sask. 🙂
04-04-2017 08:32 PM
04-04-2017 08:03 PM - edited 04-04-2017 08:13 PM
@sheytoon, it is great that you bring this to our attention! I am sure my accounts are affected. @srlawren, makes reference to having problems going past 70 mbits/s. I have not seen speeds going past like 30 mbits/s. That said, coming from Wind, anything past like 0.3 mbits is an improvement. To me the most important thing is not sheer speed but rather consistently low latency. I seem to get that when on LTE, so speed is rather secondary. When on hspa, it is like I am having a relapse on the Wind network. Data is sometimes just completely stalled until I get a LTE connection.
A couple of weeks ago, I was in Manitoba and network performance there was nothing to write home about. The LTE speeds were way lower than Rogers hspa. My phone was on Public Mobile and my tablet on Rogers. It was a much better experience tethering my computer to the tablet than to my phone. I am used to gigabit performance on home internet at home, so the need for speed is a lot greater when on the computer.
04-04-2017 07:56 PM
@Acekiller wrote:We are being throttled currently?
@Acekiller not intentionally, but there seems to be a system issue that's affecting some PM customers. If you look at some of the links @sheytoon provides, there's more background. Basically some of us (myself included, it seems) are unable to get beyond about 70Mbps download speeds on speed tests, despite being in an area of good LTE coverage, with carrier aggregation enabled, and even performing multiple tests to account for network load and so on. Telus and Koodo customers are routinely getting results much higher than this, and the LTE network should indeed be capable of higher speeds.
In real-world terms, in most usage, you really won't see any issues with the current throughput. There is plenty for streaming audio or HD video, for using social media or browsing the web, etc. You might notice it downloading large files if you do that from time to time. But it is definitely apparent when you look at speed test benchmark results. Again, real world, 99 times out of 100, you're not really going to notice it.
04-04-2017 07:24 PM
Hi @sheytoon!
Its awesome that you have contacts confirming that Telus is aware of this.
From the Oracles side, we have confirmed that PM has no design in place to throttle data speeds.
Furthermore, since the last time you did the detailed side by side comparisons, Jeremy has been looking into this and @NDesai, @srlawren have both been regularly follwoing up on this subject as well. All we know is that its impacting some customers but not all and PM has it on their to-do list to resolve in the more immediate future.
04-04-2017 06:24 PM - edited 04-04-2017 06:31 PM
Prior to OPs investigation through telus contacts, PM was aware of this from the debate topic and they are already investigating. They are not throttling as they have said before. Problem seems to be something else and will be fixed in upcoming months.
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04-04-2017 05:36 PM - edited 04-04-2017 05:52 PM
04-04-2017 05:34 PM
Can you elaborate on your post?
04-04-2017 05:29 PM
We are being throttled currently?
04-04-2017 05:27 PM
Hey @sheytoon,
We are not really aware of the back end specifications but thanks a lot for sharing!
Feel free to post it in the Lab 🙂
Marie