Unlocking a PM SIM card

[Beastgaming4040]

I need help on unlocking my PM SIM card! I tried attempting to unlock it myself but it’s now PM end to unlock it for me! 

[jessie345]

I submitted both ticket and sent private message to agent, but none of them got reply. I would suggest PM to add "unlock SIM card" function in My Account page. the agent replied so slowly.

[hTideGnow]

hi @Beastgaming4040 

please submit ticket with agent 

   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Beastgaming4040 if you know it is a sim pin PUK, follow this

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

[Beastgaming4040]

I can’t unlock it on my end! PM Needs to unlock on there end 

[Handy1]

@Beastgaming4040  You need supports help for that 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

[softech · Accepted solution]

@Beastgaming4040   you sure it is a SIM PUK you are looking for?  if it is a sim pin, try 1111 or 1234  or 0000

or what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (PM would not be able to help with this)