Unlock Phone

[carone1]

Hi

I bought a public mobile phone but i noticed it is locked to public / Telus' network. I would like to unlock it to have more flexibility. What is the process? CRTC mandates that carriers offer this option for free. https://crtc.gc.ca/eng/archive/2019/2019-169.htm

Thanks

[softech · Accepted solution]

@carone1   usually phones you got from PM are all unlocked, but it's true that could have missed 

you can use this direct link to open ticket with PM for phone unlock issue:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there