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Unlimited U.S. Talk, Text and 3GB Data Bundle

kadmans69
Great Neighbour / Super Voisin

did this add on 3 days ago Unlimited U.S. Talk, Text and 3GB Data Bundle im from canada but in florida and only text will work cant make calls yes i restarted phone and am on us roaming and at&t 

3 REPLIES 3

DennyCrane
Mayor / Maire

Go into your phone settings and turn Data Roaming on. While you're in there, change your Preferred Network to 4G instead of 5G.

As for phone calls, you need a VoLTE capable device (per PM's whitelist), as the US shut their 3G networks down. What phone are you using?

https://www.publicmobile.ca/en/on/get-help/articles/volte

kadmans69
Great Neighbour / Super Voisin

ty did the first parts will try the last 

softech
Oracle
Oracle

@kadmans69 

data works or not??

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

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