Unknown Charge

[ShelbyRae]

Random $23.00 charge on my bank account. But nothing to back it up on public mobile. Anyone else had this issue?

[CSA_PM]

@ShelbyRae 
I want to reassure you that our team is already working hard on your request right now. We want to get this taken care of for you as quickly as possible. Please keep an eye out for our next message with an update.

Thank you so much for your patience!

[hTideGnow]

hi @ShelbyRae 

Do you have any other services with Koodo or Telus? Telus, Koodo, and Public Mobile are all under the same company, and it's not uncommon for charges to show up under a different merchant name related to one of those brands.

And check with your family, maybe one member used your credit card to open another account

[ShelbyRae]

Won’t let be make another ticket. It’s claiming that there is no charge on my account but it’s on my bank saying public mobile

[softech]

@ShelbyRae 

sorry about the experience.  Please use the link to open ticket once more and this time will be much better. 

          https://expert-messaging.publicmobile.ca/guest/pre-chat

And I have escalated your ticket on your behalf.  PM support will reach out and help.
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[ShelbyRae]

Finally get someone to respond the my ticket and apparently I can’t respond back to them, they are closing my ticket.. wtf?

[ShelbyRae]

Had the same plan for a long time so no

[BKNS27]

@ShelbyRae 

Did you recently change from a $23 plan to a $29 plan by click to change plan NOW rather than on your next renewal date?

If you clicked NOW, you will be charge for both plans but not if you click your next renewal date then the old plan will expire and you will only be charge with the new plan.

[ShelbyRae]

My plan is the $29 dollar one and it renews on the 10th of this month. I made a ticket already. It shows nothing of the charge on my account

[softech · Accepted solution]

@ShelbyRae you have a service with Public Mobile? What amount is your plan and the usual charge?  When was the last renewal? 

Login My Account and check the Payment History page and see if it shows there 

If there is no such charge there, engage PM support for further investigation.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre