@geopublic sure, but I would be very cautious that a renewal was performed 7 days before the renewal and their service doesn't work. Like plan renewal request from one customer performed on another customers account?
The wording is not of an auto top up like their other transactions it looks like a manual credit/visa payment put through. It is also strange their phone no longer works.
But, yes of course they will need to waiy. I would still be precautious though.
🤔
@yasserhaa wrote:And here is my plan
@yasserhaa Wow, that is a new one! I have never seen that happen before, hopefully the @CS_Agent can fix it for you.
And here is my plan
@Staliger @gblackma @geopublic @mpcdesign
I'm on a $15 plan since a very long time, just today this has happened
And the very strange thing also happened to today that my phone showing "no service"
I was thinking that this might be a software issue but now I think it's related!!!
@yasserhaa wrote:@geopublic No actually I'm on a $15 plan
Here is the breakdown
@yasserhaa If you are on the $15 plan then your payment history suggests you are on the $50 plan. Best to access selfserve and check your plan details. If that is the case then you need to contact Public Mobile ASAP and bring it to their attention.
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@yasserhaa If you are on the $15 plan your payment history would look something like this:
@yasserhaa, unless somebody knows your account email and password to your self-serve account, it might be the renewal of your plan. It does this every 30 days or so.
There isn't an exact $40 add-on, but one could add up multiple add-ons. For example, in March 2020 I was on the $40 plan. Come April, I changed my plan to the $15 but needed to buy-add-ons, just in case I needed it in case of emergency. I bought a $15 1 gig add-on and $5 500 minutes.
If you can go to your self-serve account, and then click on View Payment History, and take a screenshot, we can have a better look at your issue on hand. A picture really does explain a lot sometimes.
