Unconditional Call Forwarding not working

[jszhao]

Hi, I am leaving today around 6 pm and trying to forward all my calls to a voip phone number. "Connection problem or invalid MMI code" pops up every time. I am not going to take my public mobile phone with me so once I leave around 6 pm, I won't be able to set it. Please advise. 

[esjliv]

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@jszhao wrote:

Thank you very much for the prompt help. I am taking my Samsung with me, using esim. The old phone does not have call forwarding in the call settings.

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@jszhao - so you are using an old phone to leave in Canada for call forwarding?

Call fowarding: https://www.publicmobile.ca/en/ab/get-help/articles/call-forwarding

Does this post help regarding call forwarding issue with volte: https://productioncommunity.publicmobile.ca/t5/Get-Support/Conditional-Forwarding-with-VoLTE/m-p/960...

[jszhao]

Thank you very much for the prompt help. I am taking my Samsung with me, using esim. The old phone does not have call forwarding in the call settings.

[dust2dust]

lol yeah, no *.  That's what I wrote though - with the *.

On my stock Samsung dialer I can go to its settings, supplementary services, call forwarding, always forward - and tap it and set a number. No dial code.

[jszhao]

I guess I missed the "*".  In this instruction https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, the star key is not there.

[jszhao]

What do you mean by "Can you set it in the dialer? Or did you use *21*whatevernumber#" ?

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@dust2dust wrote:

Just do all forwarding. That still works. Can you set it in the dialer? Or did you use *21*whatevernumber#

Adding - realized the subject line

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We always need to use the dialer to enter the *21*whatevernumber#, don't we?  I opened my phone's dialpad  AND pressed "21whatevernumber#". Should I press the star key before and after "21"?

[dust2dust]

Read the code carefully. But you can often set this in the dialer itself without dialing a code.

[jszhao]

Unfortunately, I was not able to. I pressed "21 phonenumber #" then press the green "call". The error message appeared.

[dust2dust · Accepted solution]

Just do all forwarding. That still works. Can you set it in the dialer? Or did you use *21*whatevernumber#

Adding - realized the subject line